1. Introduction
At Faraj Sportswear, we want you to be completely satisfied with your purchase. If you are not satisfied with your order, we offer a straightforward return and refund policy to ensure your shopping experience is as seamless as possible.
2. Returns
Eligibility for Returns: To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Non-returnable items: Several types of goods are exempt from being returned, including:
- Gift cards
- Downloadable software products
- Some health and personal care items
Return Period: Our return policy lasts [insert number] days. If [insert number] days have gone by since your purchase, unfortunately, we cannot offer you a refund or exchange.
Return Process:
- To initiate a return, please contact our customer service team at [Insert Contact Email] with your order number and the reason for the return.
- Once your return is approved, you will receive a return authorization and instructions on how to send your item back to us.
- Please do not send your purchase back to the manufacturer.
Return Shipping: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.